Refund and Returns Policy

 

 

Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by you is refunded.

You can cancel the order after the Date of Transaction but prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.

Return or refund shall only be considered once the Customer concerned produces relevant documents and proof such as the photograph/video of the damaged product within 20 (Twenty) Business Days from the date of order. This return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of us.

We will not process a return if you have placed the order for the wrong product model, colour, or incorrect product or service. For exceptional cases you may contact us by

 

sivapuram,

 

No. 13,Sannathi Street, Kamatchi Nagar,

Valasaravakkam, Chennai 600087.

 

Phone: 9940587597 / 9791034098 .

 

Email : sivapura@gmail.com

 

When you make a qualifying return, we will refund the full amount, less the original shipping and handling charges within 20 (Twenty) Business Days as processing time.

If following the testing process, the product is found to be in good working order without defects, we will return the product to you, and the carriage costs of this return will be your responsibility.

The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.

Once qualified, the refunds are applied to the original payment option.

Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to us.

Customers who wish to make a warranty claim must comply with the manufacturer’s instructions and warranty procedure. If the details of the product manufacturer are not available, we will help you with such details to directly connect with the manufacturer to resolve your issues.

Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 3 (three) hours of receipt of the product.

We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that you contact us within 3 (three) hours of receipt of the product.

Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

If the amount has been deducted and the order is not confirmed, please do contact your respective bank It takes 7 (seven) Business Days to reverse back the amount by the respective bank.

If the issue has not been resolved within 7 (seven) Business Days, you can contact our customer care support at Phone: 9940587597 / 9791034098 . Email : sivapura@gmail.com

Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:

The product purchased is sale items or promotional items (discounts, giveaways, etc.).

If the product has been used or opened.

The products are not in the same condition as when they were delivered.

Misused the product in a way that caused the problem.

You knew or were made aware of the problem(s) with the product or service before you purchased it.

Gifts or free services.

The product is broken, tampered with or damaged.

The product is returned after the return window is closed or the Refund Period expires.

Any other exceptions apply under the Consumer Protection Act, 2019.

Apart from the aforementioned goods and services, the following goods and services are not eligible for a refund