Shipping & Delivery Policy

GENERAL
This website with the link https://www.sivapura.com (“Website/Site“) is operated by Aurumlotus Marketing (”We/Our/Us“).
We are committed to delivering the order placed by you within the given period and in accordance with this Delivery Policy (“Policy“).
Currently, we do offer worldwide shipping on all our products subject to the provisions of this Policy.
You are advised to read Our Terms and Conditions along with this Policy at the following link https://sivapura.com/termsconditions/.
By using this website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, You are advised not to transact on this website.
The following currency is used on this Website: INR. Your payment provided may be charged in your local currency at the applicable exchange rates.
The default delivery partner under this Website is Professional Couriers and subject to change based on availability and urgency of consignment.
All orders are subject to product availability. If an item is not tin stock at the time you place your order, we will notify you and refund the total amount using the original method of payment.
We make all commercially reasonable endeavors to ensure that the products are delivered to you in a timely manner.
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us.

DEFINITIONS
“Customer” means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.
“Website” means this website with the link https://www.sivapura.com.

COST OF SHIPPING
Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The cost of shipment will be calculated at the check-out window.
You will be eligible for free shipping for orders above INR 3,000 (Rupees three thousand only).
The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination.

SHIPPING UPDATES
Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the email provided by you.
For more details, you can check the shipment details at https://www.sivapura.com/tracking-order

ORDER PROCESSING & HANDLING TIME
IIt usually takes 2 (two) days to process and dispatch the products once the order is placed with us and reach you within 7 (Seven) days of shipment. It may increase depending on the location of delivery at far off places.
We strive to process and dispatch your products at the earliest.

TIME FOR SHIPPING
The products shall usually be delivered within 7 (seven) business days and may vary depending on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the check-out window.
The delivery time is indicative and can vary due to external factors.

OTHER RULES
The shipping address cannot be changed once the order has been placed on the Website.
While we shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.
Partial refunds will not be entertained.
We endeavor to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between you and logistics partners shall be settled between you and the logistics partner.
You can provide special delivery instructions in the following manner.

The customer can provide special delivery instructions here.

WRONG OR INCOMPLETE ADDRESS
You shall ensure that all the information submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

RETURN AND REFUND
Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by you is refunded.
The return process of a product may be subject to additional terms depending on the nature and category of the product. Any such additional terms may be specified under the Return and Refund Policy or be intimated at the time of purchase of the product. For more details you can check our Refund Policy at the following link: sivapura.com/refund-policy.

YOUR DATA
The privacy of your data supplied to us during the shipping procedure is also governed by our privacy policy, which can be accessed under the following link: sivapura.com/privacy-policy

CHANGES TO THIS POLICY
Please note that we may from time to time change the terms of this Policy and every time you wish to use this website, please check the Policy to ensure you understand the terms and conditions that apply at that time.
If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, your use of the Services Indicates your agreement to be bound by the new Policy.

FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

CONTACT US
If you have any queries, concerns or complaints, we encourage you to contact us by any of the below methods:

sivapuram,

No. 13,Sannathi Street, Kamatchi Nagar,
Valasaravakkam, Chennai 600087.

Phone: 9940587597 / 9791034098 .

Email : sivapura@gmail.com